ABOUT THE AUTHOR
In the fast-evolving world of retail, Buy Online, Pick Up In-Store (BOPIS) has emerged as more than a trend it’s a cornerstone of the modern shopping experience. With the U.S. BOPIS market projected to soar from $129.36 billion in 2024 to $509.4 billion by 2033, retailers are racing to meet consumer demand for speed, convenience, and flexibility. Yet, challenges like inventory shortages, logistical inefficiencies, and rising fulfillment costs threaten to undermine the promise of BOPIS. That’s where TForce Logistics steps in with TForce Retail Connect (BOPIS) a game-changing solution designed to turn these challenges into opportunities.
At TForce Logistics, we believe BOPIS isn’t just about getting products into customers’ hands; it’s about reimagining how retailers operate in an omnichannel world. Our innovative approach leverages transportation expertise, cutting-edge technology, and a retailer-first mindset to deliver a BOPIS experience that’s seamless, cost-effective, and scalable. Here’s how TForce Retail Connect transforms BOPIS into a competitive advantage for retailers.
Optimizing Inventory with Precision
One of the biggest hurdles in BOPIS is ensuring the right product is at the right store when a customer arrives. Stockouts frustrate shoppers and erode trust, while overstocking ties up capital. TForce Retail Connect solves this by redistributing inventory across a retailer’s store network. Using real-time data, you can identify surplus stock at one location and move it to where demand is spiking ensuring availability without overburdening any single store. It’s a smarter way to keep shelves ready and customers happy.
Speed That Keeps Up with Expectations
Today’s consumers expect BOPIS to be fast. But when a local store lacks an item, those promises falter. TForce Logistics bridges the gap with TForce Retail Connect, offering rapid, reliable transfers that get products to pick-up stores on time. Whether it’s a same-day shuffle or our signature overnight solution (more on that below), we make sure retailers can deliver on their speed commitments every time.
Cutting Costs, Boosting Efficiency
Shipping from warehouses or last-mile delivery can eat into margins, especially for BOPIS orders. TForce Retail Connect flips the script by turning a retailer’s store network into a lean, interconnected supply chain. By consolidating transfers into efficient routes, we reduce reliance on external shipping, lower transportation costs, and leverage existing store infrastructure as fulfillment hubs. It’s a win for profitability and sustainability.
Enhancing the Customer Experience
Nothing drives customer loyalty like convenience. When a shopper chooses their preferred pickup location, they expect their item to be there no excuses. TForce Retail Connect ensures broader product availability across stores, so customers aren’t forced to compromise on location or selection. The result? Happier shoppers who keep coming back and who are 44% more likely to grab extra items during pickup, boosting in-store sales.
Scaling for the Future
Peak seasons like the holidays test every retailer’s BOPIS capabilities. Stockouts surge, and fulfillment lags. With TForce Retail Connect, retailers gain a partner that scales with demand. Our flexible routes and capacity adjustments keep orders flowing smoothly, no matter the volume. It’s about staying ahead of the curve in a market that’s only getting bigger.
The Overnight Advantage: TForce’s Signature Innovation
Imagine this: A customer orders a product at 6 PM online. By 8 PM, TForce Retail Connect is notified the item is at a nearby store location, loads it onto our overnight transfer route, and delivers it to the pickup store by 7 AM ready for the customer’s morning visit. This isn’t a hypothetical; it’s the power of our overnight transfer system.
Here’s how it works: TForce Logistics operates a network of optimized routes connecting your stores whether it’s a hub-and-spoke model or a regional loop. During off-hours, our fleet moves ordered goods between locations, arriving just before stores open. Integrated with your real-time tracking, we ensure precision timing and seamless handoffs. Customers can even get a text: “Your item is ready at Store X as of 7 AM.” Retailers get a reputation for reliability.
This just-in-time approach eliminates stockouts, reduces the need for deep inventory at every store, and cuts shipping costs compared to warehouse-to-store models. It’s a competitive edge that says, “We’ve got BOPIS covered” and it’s all powered by TForce Retail Connect.
Why TForce Logistics?
Retailers have shown how store networks can double as fulfillment engines. At TForce Logistics, we take that concept further with TForce Retail Connect, blending transportation expertise with retail-specific innovation. Our solution isn’t just about moving boxes it’s about moving your business forward. From reducing operational friction to driving incremental sales, we’re here to make BOPIS a growth driver, not a headache.
As BOPIS continues its meteoric rise, the retailers who thrive will be those who master its complexities. With TForce Retail Connect, TForce Logistics offers a partnership that delivers results: more satisfied customers, leaner operations, and a stronger bottom line. Ready to redefine BOPIS for your brand? Let’s connect and make it happen.
Dean Mills is the Vice President of Sales, North America for TForce Logistics, TForce Integrated Solutions and Unity Courier, and has been engaged with transportation, logistics and supply chain solutions for the past 20+ years, combined with over 27 years of sales and marketing leadership experience. Dean joined TFI International in 2017, as Vice President of Sales & Client Services for one of our sister companies, TFIS, and came on board with TForce Logistics in 2019 as our sales and marketing leader, with responsibility for both Canada and U.S sales and marketing operations. He currently splits his time between our Dallas and Toronto offices.